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About Me
I am an Engineer with years of varying experience across different technical industies. I specialize in creating resourceful systematic solutions to todays digital issues. I am knowledgeable of several front-end and back-end frameworks, as well process improvement frameworks. I am passionate about staying up-to-date with the latest technologies and techniques in today's digital transformation.
Skills
- HTML/CSS: Advanced
- JavaScript: Advanced
- Python: Advanced
- Django: Foundational
- React.js: Foundational
Certifications
- AWS Solutions Architect Associate
- Lean Six Sigma Greenbelt
Professional Organizations
- National Society of Black Engineers (NSBE)
- Institute of Industrial & Systems Engineers (IISE)
Education
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Morgan State University
Bachelors of Science, Industrial & Systems Engineering, May 2023
Experience
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Systems Engineer Intern
Northop Grumman, Linthicum MD 6/2022-Present
- Use knowledge of agile framework to lead as Scrum Master for our digital transformation initiative of cross functional teams by utilizing Confluence and Jira cloud-based environment to house and track internal task and documents of business processes.
- Served as admin to several Confluence spaces.
- Assisted agile team as a developer in an Oracle database migration to AWS cloud.
- Conducted process analysis and optimization initiatives to identify and eliminate process inefficiencies, reduce costs, and improve operational performance.
- Designed, documented, and implemented optimized business processes using BPMN, Six Sigma, Lean, or other process improvement methodologies.
- Utilized process mapping and modeling techniques to visualize and communicate process flows, dependencies, and improvement opportunities.
- Worked collaboratively with cross-functional teams, including business stakeholders, process owners, IT, and other relevant departments, to streamline business processes and drive process improvements.
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Technical Manager
Project Waves (Nonprofit), Baltimore MD 5/2020-Present
- Lead and coordinate team of tech specialist to serve wireless and wired internet to over 200 people across Baltimore City
- Designed, implemented, and managed enterprise-wide network infrastructures, including LAN, WAN, and VPN connections.
- Oversaw network operations, monitoring, and troubleshooting to ensure optimal performance, availability, and security.
- Led network security initiatives, including firewall rule management, intrusion detection/prevention, and security audits.
- Implemented network best practices and standards, including network segmentation, VLANs, and QoS.
- Managed network devices such as switches, routers, firewalls, and load balancers from various vendors.
- Worked closely with cross-functional teams, including IT security, system administrators, and application developers, to ensure seamless network operations.
- Conducted network capacity planning, performance analysis, and optimization to support business requirements.
- Mentored and provided technical guidance to junior network engineers and team members.
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Intern
NPower (Nonprofit) Baltimore, MD 1/2020-4/2020
- Assisted in the installation, configuration, and administration of Windows and Linux-based servers.
- Participated in the monitoring and troubleshooting of system performance, capacity, and availability.
- Assisted in the implementation of disaster recovery plans and backup strategies.
- Collaborated with team members to resolve technical issues and incidents in a timely manner.
- Assisted in the deployment and management of virtualized environments using VMware.
- Contributed to the documentation of system configurations, processes, and procedures.
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Guest Service Associate
Towne Park Four Seasons, Baltimore, MD 6/2016-8/2019
- Greeted and welcomed guests, helped with valet parking, and ensured a positive guest experience from arrival to departure.
- Handled guest inquiries, provided information on parking rates, policies, and procedures, and resolved any guest complaints or issues in a professional and courteous manner.
- Conducted vehicle inspections, accurately recorded and documented guest information and vehicle details, and maintained proper parking logs and records.
- Operated parking equipment, such as ticketing machines, payment systems, and key tracking systems, with accuracy and efficiency.
- Collaborated with other team members, including valet attendants, parking supervisors, and management, to ensure smooth operations and service delivery.
- Assisted in maintaining a clean and organized valet parking area, including managing parking spaces, directing traffic, and ensuring safety protocols are followed.
- Provided exceptional customer service by anticipating guest needs, helping with luggage, and offering recommendations for local attractions or services.
- Handled cash and credit card transactions accurately, processed payments, and reconciled daily cash and transaction reports.
- Participated in training sessions and workshops to improve customer service skills, parking procedures, and safety protocols.
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Systems Engineer Intern
US DOT Federal Highway Administration, Baltimore, MD 6/2016-8/2016
- Participated in pedestrian mobility assessment of Baltimore Lexington Market, as part of Federal Task Force initiative
- Assisted in the installation, configuration, and maintenance of server systems, network devices, and virtual environments.
- Participated in troubleshooting and resolving technical issues related to hardware, software, and network connectivity.
- Contributed to the implementation of security measures to protect systems from unauthorized access and data breaches.
- Assisted in planning and executing system upgrades, patches, and backups.
- Worked closely with cross-functional teams, including network engineers, software developers, and database administrators, to ensure smooth system operations.
- Conducted research on new technologies and best practices to stay updated with industry trends and advancements.